These booking and accommodation terms apply to a stay in the Palm Crest apartments on Curaçao. For car rental, the terms in the online car booking apply. This English translation is provided for convenience; in case of any difference, the Dutch version prevails.
1. Reservations and payments
- For a direct reservation, a deposit of 20% of the total reservation amount applies.
- The reservation is final as soon as the deposit has been received and Palm Crest Apartments has confirmed the booking.
- The remaining 80% is paid on arrival at the property.
- No security deposit is required.
- A final cleaning fee of USD 120 applies to every booking. These costs are stated when you book.
- For bookings through external platforms, the payment terms of the reservation concerned apply.
2. Cancellations and no-shows
- If a direct booking is cancelled, the 20% deposit is not refunded, without prejudice to any statutory rights.
- In the event of a no-show (not arriving without prior cancellation), the deposit is also forfeited.
- Changes to the dates of stay are only possible by agreement and subject to availability.
- In the event of early departure, there is no automatic right to a refund of unused nights.
- For bookings through Booking.com, Airbnb or other platforms, the agreed cancellation terms apply.
3. Check-in and check-out
- Check-in: from 15:00.
- Check-out: by 11:00 at the latest.
- Early check-in or late check-out is possible on request and subject to availability, for a surcharge of USD 60.
- On departure, all keys and access devices must be returned in accordance with the instructions provided.
4. Apartments and facilities
Our apartments are fully furnished and have a kitchen, air conditioning in the bedrooms, Wi-Fi, smart TV, safe, bed linen, towels and a private terrace or balcony.
The price of the stay includes water, electricity under normal use, Wi-Fi, use of the shared facilities and applicable taxes, unless agreed otherwise.
Guests must treat the apartment and its contents with care.
5. Cleaning and linen
- The apartments are cleaned before arrival.
- For a stay of five nights or longer, an interim cleaning is included, according to our cleaning schedule.
- During the interim cleaning, bed linen and towels are replaced.
- Additional cleaning is available on request for an extra fee.
- The apartment must be left in a normal, tidy condition on departure.
6. Pool and shared facilities
- The pool and the sun loungers are available to our guests.
- Use of the pool is at your own risk. Children must be supervised by an adult.
- Glassware is not permitted in or around the pool.
- Please be considerate of other guests and leave the facilities tidy.
- Pool toys and inflatable items must be put away after use.
- The pool may be closed temporarily for maintenance or safety reasons.
7. Laundry room and parking
- The shared laundry room is located next to the parking spaces at number 150 and is free to use. Guests must provide their own detergent.
- One parking space is available per apartment.
- A second vehicle may be parked on the gravel area if there is enough space.
- If there is insufficient parking, the additional vehicle must be parked outside the resort.
8. House rules
- Smoking is not permitted inside the apartments, but is allowed on the balconies and in suitable outdoor areas.
- Parties and gatherings that cause a nuisance are not permitted.
- Waste must be deposited in the green waste containers on both sides of the resort.
- Guests must be considerate of fellow guests, neighbours and the shared facilities.
- The apartment may not be used by more people than the reservation is for, unless permission has been given in advance.
9. Damage and liability
- Damage, defects or missing items must be reported to Palm Crest Apartments immediately.
- Damage caused by the guest or their fellow guests may be charged on the basis of demonstrable repair or replacement costs, insofar as permitted by law.
- Lost keys or remote controls may be charged.
- Palm Crest Apartments is not liable for the loss or theft of personal belongings, unless liability arises from applicable law.
10. Malfunctions, complaints and force majeure
Malfunctions or complaints must be reported as soon as possible during the stay, so that we have the opportunity to resolve them.
Palm Crest Apartments will make every effort to resolve technical problems and maintenance issues within a reasonable period.
In unforeseen circumstances, such as extreme weather or general power and water outages, we will look for a suitable solution. Any rights to compensation remain unaffected.
11. Additional services
Palm Crest Apartments offers additional services on request, including car rental, airport transfers, quad rental, boat trips, extra cleaning and coffee pods. Separate rates and any additional conditions apply to these.
12. Contact and applicable law
For questions, complaints or support during the stay, guests can contact us via WhatsApp: +599 9 682 1100.
In emergencies: general emergency number 911; police (non-emergency) 917; ambulance 912.
The agreement is governed by the law of Curaçao, insofar as mandatory law does not provide otherwise. Disputes are preferably resolved by mutual agreement.
Palm Crest Apartments | Brakkeput Abou 150 & 151, Curaçao | WhatsApp: +599 9 682 1100
Version: October 2026